FAQ

What types of products do you offer?

We specialize in high-quality, Christmas-themed cross stitch patterns, quilt patterns, and holiday supplies. Our menu includes categories like Christmas Decorations, Gift Wrap, Home & Dining, Party & Games, Wreaths & Garlands, Cross Stitch Patterns, Quilt Patterns, and New & Coming Soon items—all designed to add a handmade touch to your holidays.

Are your patterns suitable for beginners?

Absolutely! We offer patterns for all skill levels, from beginners to advanced stitchers. Each pattern comes with clear instructions to help you create beautiful holiday projects with ease.

Do you offer digital downloads or physical patterns?

Currently, we ship physical patterns to your doorstep, ensuring you have a tangible copy to work from as you stitch your way through the holiday season.

How do I place an order?

Simply browse our website, add your favorite items to the cart, and proceed to checkout. You’ll need to provide your shipping details and choose a payment method.

Do I need to create an account to order?

While you can check out as a guest, creating an account allows you to track orders, save favorites, and enjoy a faster shopping experience next time!

Can I modify or cancel my order after placing it?

Please contact us immediately at [email protected] if you need to change or cancel your order. We process orders quickly, so we can only assist if reached within a few hours of placement.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Is my payment information secure?

Yes! We use secure encryption technology to protect your personal and payment details, ensuring a safe shopping experience.

Where do you ship?

We ship globally to spread holiday cheer! However, due to logistical constraints, we are unable to deliver to some remote areas and parts of Asia.

What shipping options are available?

We offer two convenient options:
– Standard Shipping: $12.95, via DHL or FedEx, delivered within 10-15 days after shipment.
– Free Shipping: For orders over $50, via EMS, delivered within 15-25 days after shipment.

How long does order processing take?

Our team in Nashville, TN, takes 1-2 days to process your order, ensuring every pattern is carefully checked before shipment.

Can I track my order?

Yes! Once your order ships, we’ll send you a tracking link via email so you can follow its journey to your home.

What if my delivery is delayed?

During the busy holiday season, delays may occur due to high demand. We recommend ordering early to ensure timely delivery. If you have concerns, check your tracking info or contact us.

What is your return policy?

We accept returns within 15 days of receipt. Items must be unused and in original condition. Please email us at [email protected] to initiate a return.

How do I request a refund?

After we receive and inspect your return, we’ll process a refund to your original payment method within a few business days.

How can I contact customer service?

We’d love to hear from you! Email us at [email protected] for assistance with orders, products, or any other questions. Our friendly team is here to help!

What are your business hours?

Our support team operates during regular business hours in Nashville, TN (CST), and we strive to respond to all emails within 24-48 hours.