Privacy Policy

Last Updated: December 1, 2023

Hello, dear stitchers and holiday enthusiasts! At Cross Stitch Sales, we believe that creating beautiful holiday memories should be a seamless and joyful experience, and that includes protecting your privacy. We are committed to maintaining the trust and confidence of our visitors and customers. In this Privacy Policy, we’ve provided detailed information on when and why we collect your personal information, how we use it, and how we keep it secure.

1. Information We Collect

To provide you with the best possible service and shopping experience, we may collect the following types of information:

Personal Identification Information: Name, email address, shipping address, and phone number when you place an order or create an account.
Payment Information: Credit card details, PayPal information, and billing address. Please note that we do not store full credit card details on our servers.
Technical Information: IP address, browser type and version, time zone setting, browser plug-in types, and operating system.
Usage Data: Information about how you use our website, products, and services.
Communication Data: Any correspondence when you contact us via email or through our website.

2. How We Use Your Information

We use your information for the following purposes:

To process and fulfill your orders for Christmas cross stitch patterns, quilt kits, and holiday supplies
To manage your account and provide customer support
To improve our website, products, and services
To send you marketing communications (only if you’ve opted in)
To prevent fraud and enhance the security of our website
To comply with legal obligations

3. Data Sharing and Disclosure

We value your privacy and do not sell your personal data to third parties. We may share your information with:

Payment Processors: To securely process your payments through Visa, MasterCard, JCB, and PayPal.
Shipping Partners: Such as DHL, FedEx, or EMS to deliver your orders to your doorstep.
Service Providers: Companies that provide services on our behalf, such as website hosting, email delivery, and analytics.
Legal Authorities: When required by law or to protect our rights, property, or safety.

All third-party service providers are required to maintain appropriate security measures and use your data only for the purposes we specify.

4. Data Storage and Security

Your personal data is stored on secure servers located in the United States. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.

We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: You can request copies of your personal data.
Rectification: You can request that we correct any information you believe is inaccurate.
Erasure: You can request that we erase your personal data under certain conditions.
Restriction: You can request that we restrict the processing of your personal data.
Objection: You can object to our processing of your personal data.
Data Portability: You can request that we transfer the data we have collected to another organization.

To exercise any of these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small text files stored on your device when you visit our website.

We use the following types of cookies:

Essential Cookies: Necessary for the website to function properly.
Analytical/Performance Cookies: Help us understand how visitors interact with our website.
Functionality Cookies: Enable enhanced functionality and personalization.
Targeting Cookies: Used to deliver relevant advertisements and track campaign performance.

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

7. International Data Transfers

As we serve customers globally, your personal data may be transferred to and processed in countries other than your own. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

8. Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by a revised “Last Updated” date.