Hello, dear stitchers! At Cross Stitch Sales, we pour our hearts into creating high-quality Christmas cross stitch patterns, quilt kits, and holiday supplies to make your festive season magical. We want you to be absolutely thrilled with your purchase. However, we understand that sometimes an item might not be just right. That’s why we offer a straightforward and friendly returns process.

Our Policy

We gladly accept returns and exchanges for most physical, unopened products within 15 days of you receiving your order.

Please Note: For the happiness and safety of all our customers, we cannot accept returns or exchanges on digital download patterns (Cross Stitch Patterns, Quilt Patterns) or any opened software or game kits (Christmas Party & Games) due to the nature of their digital and reproducible content. All sales for these items are final.

How to Initiate a Return or Exchange

To start the process, please follow these simple steps:

  1. Contact Us: Within 15 days of receipt, email us at [email protected] with your order number and reason for return/exchange. You can use the handy template below!
  2. Wait for Instructions: Our customer care team will respond within 2 business days with a Returns Authorization Number and instructions on where to mail your item.
  3. Ship It Back: Securely package the unused, original item(s) and include a copy of your original order confirmation. Mail it to the address we provide. We recommend using a trackable shipping service as you are responsible for the return shipping costs.
  4. Let Us Handle the Rest: Once we receive and inspect your return, we will process your exchange or refund!

Return/Exchange Request Email Template

Feel free to copy and paste the text below into an email to us at [email protected].

Subject: Return/Exchange Request – Order #[Your Order Number] Hello Cross Stitch Sales Team, I would like to request a [return / exchange] for my recent order. Order Number: #[Insert Your Order Number] Name: [Your Full Name] Email: [Your Email Address] The item(s) I wish to return/exchange are: – [Product Name], [Product Code if available] Reason for return/exchange: [Please provide a brief reason] I have read and understand the returns policy. Thank you for your help! Warmly, [Your Name]

Refund Timelines & Methods

Your happiness is our priority. We will notify you via email once we have received and inspected your return.

  • Approval Time: Please allow 3-5 business days for us to process the return after we receive it.
  • Refund Processing: Once approved, your refund will be processed automatically to your original method of payment (Visa, MasterCard, JCB, or PayPal).
  • Bank Processing Time: Please allow 5-10 business days for the refund to appear on your credit card statement or in your PayPal account, depending on your bank’s processing times.

Exchanges will be processed for available items once the original return is received. If the exchanged item is of a different value, we will process a partial refund or charge for the difference.

Questions?

We’re here to help you have a joyful crafting experience! If you have any questions about returning an item to our workshop, please don’t hesitate to reach out to us at [email protected].

Happy Stitching! 🎄✨

With warm wishes,
The Cross Stitch Sales Team